Sr. Service Engineer

Job Title: Field Service Engineer

Salary band: Negotiable

Job Type: Technical / Maintenance

Reports To: Production In-Charge / Service in-charge/ Service Manager

Qualification: BE /Diploma in Biomedical Engineering

Experience: 5+ Year Experience in relevant Field

Job Description:


  1. Should know the uses and applications of medical equipment.
  2. Should know the core concepts of services in medical equipment.
  3. Should be able to use advanced tools for repairing and testing
  4. Should know the processes involved in testing and calibration of medical equipment.
  5. Should be able to delegate and manage the Production Team
  6. Should be able to Observe, Plan, Perform (Do) and Act for continuous improvement


  1. Installation and maintenance of various Bio-medical products across the country at the customer’s site.
  2. You have to bring AMC / CMC Contracts of Biomedical products.
  3. To co-ordinate and work in conjunction with other departments as and when required.
  4. Responsible for conducting sales and service activities across India and should be willing to travel as and when required.
  5. Train level 1 engineer / Jr Engineer
  6. You’ll be providing telephonic support to salespeople/customers as and when required.
  7. Manage and delegate a  team of engineers to perform Refurbishing and Repairing
  8. Allocate weekly work schedules to the Team.
  9. Initial Inspection, Quick check, Refurbish, and Q.C.
  10. Inventory Bifurcation
  11. To take daily work reports from Engineers and updates from other concerned teams
  12. Guide and Assist the Team with component-level repairs.
  13. Assist the Service Team with required parts and technical guidance
  14. (Advance) Product Quality Planning with Sales and Process/QMS Team.
  15. Technical Analysis of failure of products during refurbishing and in-field service.
  16. 16. Travels for onsite repairs and installations, demonstrations and surgery attend
  17. 17. To prepare a schedule and give the training to the team with instructions from Process/QMS Team and HR Department
  18. 18. To coordinate with a concerned team or top management for requirements of tools, testing equipment, parts, and accessories.
  19. 19. To generate and update important reports and registers for easy work implementation
  1. Order Board and Order Board Summary
  2. In-house Repairing Report
  3. Initial Inspection and Consignment details

Additional Job responsibility 1: Quality In-Charge

  1. To verify the Initial Test and Pre Dispatch Test and release the equipment for delivery or sales

Additional Job responsibility 2:

 Documents Required:

  1. An approved Job card and final signature
  2. Approved Test Reports and final signature
Job Location: Vadodara

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