Job Title: Customer Experience Executive – CSD
Salary band: As per Company Policies
Job Type: Non -Technical &Communication Based
Reports To: CSD -Manager
Qualification: Bachelor’s degree in Business Administration, Marketing, Communications, or a related field (preferred)/Any Graduate.
Experience: 1–3 years of experience in customer service, client relations, or a similar customer-facing role
Skills :
- Strong communication and interpersonal skills.
- Excellent problem-solving and conflict resolution abilities.
- Customer-focused mindset with a professional attitude.
- Analytical thinking to interpret customer feedback and trends.
- Time management and organizational skills to handle multiple tasks effectively
Job Summary:
The Customer Experience Executive ensures customers have a positive and seamless interaction with the company. This role focuses on handling customer inquiries, resolving complaints, and improving overall service quality. The executive will develop strong customer relationships, analyze feedback, and implement strategies to increase satisfaction and loyalty.
Job Responsibility:
Job Responsibilities:
- Handle customer inquiries through calls, emails, and chats with professionalism and empathy.
- Resolve customer complaints promptly to ensure satisfaction and build trust.
- Identify and analyze the root causes of customer issues for effective, long-term solutions.
- Maintain positive and lasting relationships with customers to promote loyalty and retention.
- Collect and evaluate customer feedback to identify areas for service improvement.
- Suggest and implement new strategies, policies, and procedures to enhance the customer experience.
- Collaborate with internal teams to communicate customer insights and improve service delivery.
- Monitor customer satisfaction levels and take proactive steps to maintain high standards.
- Keep accurate records of customer interactions and ensure timely follow-ups.
- Strive to create a seamless, positive, and memorable experience for every customer
Apply here: https://forms.gle/twya7nRMerMJWdTM6
Contact details: hr@medinnovasystems.com | 6358944452
For more details: Visit career page at www.medinnovasystems.com